FAQ about Products and Shipment
General FAQ about Our Products
1. Are the products real and original?
Yes, all the products displayed are 100% real and original.
2. How’s the quality of the products?
We are striving to make high-quality products. We will check the products carefully before we ship it to you.
General FAQ about Shipment
1. When will my order be shipped?
Generally most of our products are in stock, and your order will be shipped out within 1-3 business days after your payment is verified. If there are some hot selling products are temporarily out of stock, we’ll contact you asap to discuss a processing time extension or change to other items or other solutions.
2. How long can I receive my order?
By DHL, it normally takes about 3-7 working days after we ship the parcels.
By UPS, it normally takes about 5-10 working days after we ship out the parcels.
3. Do I need to pay customs tax?
If you choose DDU service, then you are responsible for (in case) all tax or VAT under any circumstances.
If you choose DDP service, then customs clearance and tax are included, you don't need to pay again.
Some countries has DDP service, some countries without
If you need DDP service, email us to shelly@mayrc.com to check if your address support DDP service or not.
4. Can I change the name / address / color for my order?
Please email to shelly@mayrc.com if you need to change name / address. Please double check your orders information before complete the payment.
5. About sign of the parcel:
Please open the parcel in post officer's presence, if the parcel damaged or empty (stolen), please ask the express or post office to provide official document and make the compliant on the spot.
6. Attention for Russian Customers:
We only accept payment by Paypal online, while Paypal is not supportable in Russia.
Please send inquiry to shelly@mayrc.com if you have any questions or needs, we will help you to get what you need.
7. Attention for Brazil Customers:
Please add the CPF of your order’s recipient in the order note when you place the order shipped from Brazil because the shipping company needs the CPF to arrange the shipment. Thanks for your understanding and cooperation.
8. About feedback:
We are trying our best to satisfy our customers. We sincerely hope that you can leave us a positive feedback. For any reason you are not satisfied with your order, please contact us. Trade manager before leaving neutral or negative feedback. We will do our best to resolve any problems and satisfy your needs.