FAQ about Products and Shipment
General FAQ about Our Products
1. Are the products real and original?
Yes, all the products displayed are 100% real and original.
2. How’s the quality of the products?
We are striving to make high-quality products. We will check the products carefully before we ship it to you.
General FAQ about Shipment
1. When will my order be shipped?
Generally most of our products are in stock, and your order will be shipped out within 1-3 business days after your payment is verified. If there are some hot selling products are temporarily out of stock, we’ll contact you asap to discuss a processing time extension or change to other items or other solutions.
2. How long can I receive my order?
By DHL, it takes about 3-7days after we ship the parcels to you.
3. Do I need to pay customs tax?
The buyers are responsible for (in case) all tax or VAT under any circumstances.
4. Can I change the name / address / color for my order?
Please send us the right name / address / color. Please double check your orders information before complete the payment.
5. About sign of the parcel:
Please open the parcel in post officer's presence, if the parcel damaged or empty (stolen), please ask the express or post office to provide official document and make the compliant on the spot.
6. Attention for Russian Customers:
6.1. Please fill in your full name including your first name, middle name and last name when place the order.
6.2. Please fill in your correct address including your Apartment Number, Street, City, Region and country. Otherwise your package would probably be returned!
6.3. We are not responsible for your mistake.
7. Attention for Brazil Customers:
Please add the CPF of your order’s recipient in the order note when you place the order shipped from Brazil because the shipping company needs the CPF to arrange the shipment. Thanks for your understanding and cooperation.