1. The warranty for consumable electronic products (ESC/Motor/Battery) is guaranteed for 2 months since the 7th day after shipment (the shipping date is checked by logistic record). Please contact us for the after-sale service.
2. For non-electronic products, the warranty period is 6 months since the 7th day after shipment (the shipping date is checked by logistic record). You can return it to us for repair or replacement when we get it and analyzed it as a manufacturing. We'll only bear the shipping cost return back to you. If the replacement or repair is not possible for you, a discount can be provided for the new replacement. (excludes the shipping cost).
3. If you got a defective goods, please send us a message first about the problems with videos or photos, and we will try our best to solve the problems for you. You can return it to us for free repair or replacement when we get it and analyzed it as a manufacturing failure. We'll only bear the shipping cost return back to you. If the replacement to repair is not possible for you, a discount can be provided for the new replacement (excludes the shipping cost).
4. If you have some problems when using our products, pls contact us. We will help you solve. If you need us to repair the products, pls contact us. Customer is responsible for shipping charges.
5. If you want to return the product, please contact us within 3 days after you receive the order. All returned goods must be returned with its original packaging and accessories. Customer is responsible for shipping charges on returned goods. We will refund the money to you when we received the returned goods in good conditions.
6. Sometimes the shipping company lost the parcels, if you have not received you order, please contact us. We will check with the forwarder and arrange to resend you the order in this case.
7. The following conditions are not covered by the above warranty:
Cannot provide proof for the purchase.
Mechanical damage to electronic components or PCB.
PCB board has repair soldering iron traces (excluding solder the cable bullet connectors).
Wire damage or external impact damage.
For non-water-proof products, there is water inflow.
Abnormal applications beyond the product specifications.
The warranty for products purchased from other channels.
For products purchased not from us, please contact the originalpurchase channel in first priority to deal with your problems.
The wear and tear caused by normal use is not considered to be a defect product.
Most products are tested before shipment, especially remote controllers, VESC series controllers and motors are 100% tested and shipped as a good product before shipment. Any uncertain connection or information for remote/VESC/motors settings, please contact us before your installation. No term warranty, in no case shall our liability be greater than the actual purchase price of the product.
After shipment, product orders cannot be canceled unless the extra shipping cost is agreed to be charged.
We’re willful to provide repair service for reasonable charge if your product is out of warranty, while the service excludes both side’s shipping cost.
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